Suncorp will close 19 branches and one business centre across Queensland, New South Wales and Victoria as it moves to adapt to reduced customer demand during COVID-19.
Many of the bank branches earmarked to close permanently have been shut since the pandemic began in April.
A full list of affected branches can be found below.
Suncorp’s Head Office in Brisbane. (Michael Amendolia)
Employees of the closing branches have been given the opportunity to apply for contact centre roles the bank says they can perform from their local communities.
Suncorp executive general manager of consumer distribution Chris Fleming said the switch to digital banking has seen in-branch transactions fall dramatically.
“Suncorp is committed to serving our customers how they want be served – many have shown us they love using the Suncorp app or talking to us on the phone,” Mr Fleming said.
“More and more customers have switched to digital banking in 2020, and we expect they will still want to bank digitally beyond COVID-19 and face-to-face transactions will fall further.”
Suncorp Rockhampton, which is not one of the branches being closed. (Supplied)
The bank said in most cases where a branch has closed, there is an in-person banking option within 500 metres – such as an Australia Post store or another branch.
“Our priority is to ensure customers understand the alternative ways they can bank with us, and to respond to any questions or concerns they may have,” Mr Fleming said.
We are committed to helping those customers who need help through this change as we did through the national COVID-19 shutdown.
“We will also ensure we support our employees with the assistance they need through these changes and work with them to find redeployment opportunities, where possible, across our organisation.”
Online banking is overtaking traditional banking. (A Current Affair)
Suncorp reports in 2020 alone, digital transactions had risen by 10 per cent and two-thirds of new accounts have been opened online.
Similarly, in-store transactions have plunged by 60 per cent since June 2016.
“Suncorp must make changes to our business so we can keep up with our customers’ demands and remain a strong alternative to the major banks, which is something our customers also value,” Mr Fleming said.
“We can only be a genuine choice over the major banks if we focus on customer needs and keep our bank strong.”
SUNCORP BRANCHES ON THE CHOPPING BLOCK
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