A watchdog has branded standards of care at a Scots nursing home where residents have died during a serious outbreak of coronavirus as “weak”.

Inspectors raised “significant concern” over cleanliness at Mavisbank Care Centre in Bishopbriggs, near Glasgow – where residents have died after 26 people tested positive for the virus.

The Care Inspectorate ordered a deep clean of the building, which supports around 45 older people and 15 young disabled people, and said staff were not always following safe hygiene practices during a visit last month.

The home is run by HC-One
(Image: Tony Nicoletti Daily Record)

It has issued four requirements for operator HC-One to put into action before next month.

The watchdog published its report as deaths were confirmed for the first time at the home, with 15 staff and 11 residents testing positive.

It said care and support provided during the pandemic was ‘weak’ in areas regarding health and wellbeing, infection control and staffing.

It said: “We found the cleanliness of the home to be of significant concern. We found equipment, bathroom fittings, furnishings and soft furnishings all in need of a deep clean. We were very concerned about the potential risk of infection for residents.”

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It said immediate action was taken to improve cleanliness but also noted that bedrooms being used for residents being cared for in isolation were not being cleaned in line with current advice and guidance for staff was out of date.

Inspectors also raised “considerable concerns” about the condition of the building.

The report said: “The fabric of the building was in a poor state of repair with significant damage to wooden surfaces, walls with holes and damaged flooring and skirting.

“This was preventing effective cleaning and decontamination of the environment, therefore putting residents at risk.”

Residents have died of Covid-19 at Mavisbank
(Image: Tony Nicoletti Daily Record)

The watchdog found that staff were not aware of current guidance in several areas, such as the correct use of gloves, visors and cleaning products.

It said: “We also found that staff were not always following safe practice with regards to hand hygiene and touching their masks.” 

It added: “Staff had received training in relation to Covid-19 however we found staff had variable knowledge and understanding of the correct guidance and procedures to keep residents safe and well.”

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Inspectors also noted that staff supported residents with “kindness and compassion” and said they were encouraged to keep in touch with families through technology.

HC-One said it could not confirm how many residents had died last night due to “privacy reasons”, as the number is less than five.

They said staff were asymptomatic when the virus was picked up during routing testing.

A spokeswoman said: “Our thoughts and sympathies are with all families who have lost a loved one from coronavirus.

“Supporting our Residents is at the heart of what we do and our Colleagues are doing everything they can to care for Residents at Mavisbank during this difficult time.

“We have a comprehensive coronavirus contingency plan in place and we are working closely with our local health and care partners to ensure we are doing all we can to respond to this outbreak.  

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“Two of our experienced area directors are providing direct on site support to the home, along with input from our colleagues from our learning and development and hospitality teams.

“The home continues to be well supplied with the medical equipment and PPE needed to protect residents and colleagues.  

“Staff in the home remain cohorted on designated units, as they have been for some time, which helps to minimise the risk of onward spread of infection and prevents staff movement between units.

“While some colleagues are self-isolating, we have always had the number of Colleagues needed to safely support our residents.  

“We are in contact with the next of kin of our residents, and we are grateful for their ongoing support and understanding.

“We are very proud of our colleagues and the bravery and dedication they show to supporting our Residents.”       

On the Care Inspectorate report, it said: “The health, safety and wellbeing of our Residents and Colleagues are an absolute priority, and we therefore take all feedback from the Care Inspectorate very seriously. 

“We were disappointed that inspectors found some elements of our robust infection control plan were not being fully implemented and we acted urgently to respond to this feedback.

“These issues were immediately rectified so that when inspectors returned, they were able to see and approve of the work that had been completed. 

“Senior staff are also supporting the home and our learning and development team are ensuring that all Colleagues complete refresher training which includes our specific coronavirus training modules on the virus, enhanced infection control procedures, and the correct use of PPE.

“These training modules have been regularly updated to reflect all changes in the guidance over recent months.

“We were extremely heartened that inspectors recognised the efforts of our team, as they described our colleagues as ‘friendly’ and ‘caring’ and outlined that residents needs and wishes were supported by staff who knew them well.”



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